Refund policy

RETURN AND REFUND POLICY

You have 30 days from delivery to request a return.

To start a return, email [YOUR EMAIL] with your order number and what went wrong. We'll reply within 2 business days. Don't send anything back before you hear from us.

Items must be in the condition you received them. Used on a walk or two is fine.

If the item is defective, damaged, or wrong, we cover return shipping. Send a photo and we'll replace or refund without needing it back. If you changed your mind, return shipping is yours.

Approved refunds go back to your original payment method within 10 business days. Your bank may take longer to post it.

Sale items and gift cards are final.

Inspect your order on arrival. If it's damaged, email us within 7 days with photos.

For exchanges, return the original for a refund and place a new order.